An unknown error occurred while downloading an app.
Error: An error occurred while customizing the device. Contact Samsung for more information.
An unknown error occurred while downloading an app. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
The Knox Configure profile format is corrupt, incorrect, or malformed.
Profile Error: The profile is invalid. Contact your IT admin or retry.
The profile became corrupt during download. Contact Samsung for more information.
Try enrolling the device again. If the problem persists, contact Samsung.
A Knox Configure file download failed due to insufficient device storage capacity.
There is not enough space in your device storage. Ensure sufficient space is available on the device and retry.
Device storage limit exceeded. Ensure sufficient device storage space is available and retry.
An application failed to install due to one of the following issues:
Application Installation Failed. An error occurred while installing applications. Contact your IT admin or retry.
<application name> is invalid or a package with the same name has already been installed. Review the app and try again.
Check if the APK installs properly without Knox Configure:
If the error occurs again, proceed with the following:
Check if there is an app with the same package name already installed on the device:
An application failed to install due to a checksum matching failure.
Application Installation Failed. An error occurred while installing applications. Contact your IT admin or retry.
<application name> is invalid or a package with the same name has already been installed. Review the app and try again.
Check if the APK installs properly without Knox Configure:
If the error occurs again, proceed with the following:
Check if there is an app with the same package name already installed on the device:
An application failed to download due to one of the following issues:
Application Download Failed. Check your network and retry.
<application name> download error. Check device network environment and retry.
Check your network environment to ensure it is set up properly, including your firewall, proxy, and gateway.
The Samsung server failed to deliver the download URL to the device.
Error. An error occurred while customizing the device. Contact your IT admin or retry.
<application name> could not be downloaded. If this problem persists, contact Samsung.
An error resulted from an invalid download URL. Please re-try downloading the app again. If the problem persists, contact Samsung support.
The Samsung server failed to deliver the download URL to the device.
Error. An error occurred while customizing the device. Contact your IT admin or retry.
<application name> could not be downloaded. Check the device network environment and retry.
An error occurred due to network instability. Try to remove and upload the application again. If the problem persists, contact Samsung support.
An application download failed from URL because the URL is malformed.
Error. An error occurred while customizing the device. Contact your IT admin or retry.
<application name> could not be downloaded. Check the device network environment and retry.
An error occurred due to network instability. Try to remove and upload the application again. If the problem persists, contact Samsung support.
Server unable to fetch URL for an admin application.
Error. An error occurred while customizing the device. Contact your IT admin or retry.
<application name> could not be downloaded. Check the device network environment and retry.
An error occurred due to network instability. Try to remove and upload the application again. If the problem persists, contact Samsung support.