The Knox Configure client did not start.
Does not display an error message
N/A
Try to re-enroll the device. If the problem persists, contact Samsung.
A system error has occurred because the IMEI or serial number is not registered with the device enrollment server. A pop up states This device is not configured for Mobile Enrollment.
Unable to enroll device. This device is not configured for Mobile Enrollment.
N/A
Try to re-enroll the device. If the problem persists, contact Samsung.
An error occurred while configuring the device. Admin is not activated.
An error occurred while configuring the device. Contact your IT admin or retry.
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Try to re-enroll the device. If the problem persists, contact Samsung.
A system error has occurred because the IMEI or serial number is not registered on the device enrollment server. A pop up states: This device is not configured for Mobile Enrollment.
Unable to enroll device. This device is not configured for Mobile Enrollment.
N/A
Try to re-enroll the device. If the problem persists, contact Samsung.
Enrollment failed due to invalid authentication credentials. Server returns HTTP code 403.
The operation failed due to invalid authentication credentials.
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Try your login credentials again. If the problem persists, contact Samsung:
Enrollment failed. The system could not find the login credentials. Server returns HTTP code 404 (not found).
Unable to find credentials.
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Try your login credentials again. If the problem still persists, contact Samsung.
The username you are registering already exists. Server returns HTTP code 409 (conflict).
Unable to enroll device. Try enrolling again. If the problem persists, contact your IT administrator.
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting .
Try registering with different login credentials . If the problem persists, contact Samsung.
The system cannot communicate with the Samsung server. Server returns HTTP code 5xx (Server error).
Unable to enrol device. This username is already in use. Enter a different username and try again.
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
An error occurred on device enrollment server. Please wait a few hours and try to enroll again. If the problem persists, contact Samsung.
The device was not able to connect to the Samsung server due to the following:
Unable to enroll device. Check your network connection and try again.
or
Unable to download and install customization agent. Check your connection and try again.
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
An invalid server certificate is preventing the device from enrolling successfully into Knox Configure.
Unable to enroll device/the enrollment couldn't be finished. You can retry by pressing the button. If the problem persists, please contact your IT admin.
The Device ID (IMEI or Serial Number) has been removed from the Knox Configure Portal. Add the Device ID and try again.
An error occurred on the device enrollment server because the IMEI/SN was removed in Knox Configure server after it was started. Please re-register the IMEI on the server and retry the enrollment process.