Connection errors
This section describes connection errors typically occurring when a device is experiencing difficulty reaching the Knox Configure server. Consequently, devices cannot successfully push and pull commands.
Error 0: No network connection
Cause
The device is unable to connect to a mobile network or Wi-Fi. This can occur when the device disconnects from Wi-Fi during enrollment.
Device message
No Network Connection. No signal found for mobile networks. Check your network and retry.
Log message
N/A
Troubleshoot
- Swipe down from the device status bar and tap on the Wi-Fi icon. Ensure the device is connected to a network.
- If you are connecting the device to the Internet via a mobile network, go to Settings > Connections > Mobile networks and ensure you have selected the appropriate Network mode and Network operator for the device.
- Once Wi-Fi connectivity is verified, retry the enrollment process.
Note – This error can also occur if the device reboots during enrollment and Knox Configure launches while the device remains disconnected from Wi-Fi. The Samsung server may not throw an error due to the deprecated network connection. Check your connection settings and re-start the enrollment process.