| Error code | Cause of Error | Troubleshoot |
| 4000013 | The CSV file header is invalid. |
Ensure the CSV file header uploading does not have any forbidden characters. Troubleshoot
|
| 4000014 | The CSV file is empty. | Ensure the CSV file uploading is not empty. |
| 4000414 | The EULA is invalid. | A system error occurred. Refresh the page and load the EULA again. If the problem persists, contact Samsung. |
| 4002009 | EULA is already agreed to. | The end user has already accepted the End User License Agreement (EULA). Do not prompt users to accept the EULA again. |
| - | Failed to upload file. | A system error occurred. Try to upload the file again. If the problem persists, contact Samsung. |
| - | An app with this name already exists. | Ensure the name of the app you are uploading does not already exist in Konx Configure. Re-name the app if necessary. |
| - | Invalid APK version name. | Invalid APK version name. Please change the version name and try uploading again. |
| 4090001 | File too large. Max 10,000 devices allowed per upload. | Reduce the size of .csv you are uploading. There is a max of 10,000 devices allowed per upload. |
| 4150000 | File type is not supported. | The file you are trying to upload is not supported. Knox Configure only accepts .csv files. |
| - | App name cannot contain special characters. | Rename the app so it does not contain any special or forbidden characters. |
| - | App version is invalid. | An app you are trying to upload is invalid. Try to re-upload the app again. |
| - | CSV file is required. | A system error occurred. Try to re-attach the .csv and upload it again. if the problem persists, contact Samsung. |
| 4040105 | No CAPTCHA code entered. | No CAPTCHA code was entered. Carefully enter the CAPTCHA code and submit. |
| 4004001 | The email agreeing to the Customer Terms is invalid. | |
| 4000113 | The CAPTCHA code is incorrect. | The CAPTCHA code is incorrect. Carefully re-enter the CAPTCHA code again and submit. |
| 4002006 | Tag already exists. |
One of the profile tags is a duplicate. Review the content files in your profile: Troubleshoot:
|
| 4042006 | The tag was not found. | A system error occurred. The queried profile tags cannot be found. If the problem persists, contact Samsung. |
| 40001 | The URL is not valid. | A system error occurred. Refresh the page and try to select it again. If the problem persists, contact Samsung. |
| Error code | Cause of Error | Troubleshoot |
| 0 | Failed to register device. | A system error occurred. Try to register the devices again. If the problem persists, contact Samsung. |
| 4042000 | The device(s) could not be found. | A system error occurred. Try to re-upload the devices again. If the problem persists, contact Samsung. |
| 4041401 | The device was not found. | A system error occurred. Try to register the devices again. If the problem persists, contact Samsung |
| 4002004 | Invalid or duplicate devices detected. | Check the IMEI and SN of the devices you are uploading. Ensure they are correct and there are no device duplicates already in the system. |
| 4002003 | Invalid or duplicate devices in uploaded CSV file. |
Check the IMEI and SN of the devices in the .csv you are uploading. Ensure they are correct and there are no device duplicates already in the system. |
| 4012000 | Incorrect IMEI/serial number. | Check the IMEI and SN of the devices you are uploading. Ensure they are correct and there are no device duplicates already in the system. |
| 4000307 | These devices are already registered. |
The device you are trying to upload already exists in the system. Ensure the device is using the correct IMEI / SN. Re-upload the device if necessary. Troubleshoot:
|
| 4002000 | Some devices are invalid. | The device you are trying to upload is invalid. Ensure the device is using the correct IMEI / SN. Re-upload if necessary. |
| 4003004 | These devices are already registered. | The device you are trying to upload already exists in the system. Ensure the device is using the correct IMEI / SN. Re-upload if necessary. |
| 4003005 | These devices are already verified. | The device you are trying to upload is already verified in the system. Ensure the device is using the correct IMEI / SN. |
| 4040300 | The device was not found. | A system error occurred, the device cannot be found. Refresh the page and try to select it again. If the problem persists, contact Samsung. |
| 400001 | The application already exists. | A system error occurred. The uploaded app already exists in the system. If it does not exist, and the problem persists, contact Samsung. |
| 400001 | The application is invalid. | Please check the integrity of the uploaded .apk file. |
| 2002024 | All uploaded devices are invalid | A device you are trying to upload is invalid. Ensure the device is using the correct IMEI / SN. Re-upload if necessary. |
| 4003002 | Duplicate devices exist in the uploaded CSV file. | Remove duplicate devices in the .csv file and re-upload it. |
| 4010000 | Authorize failed | A system error occurred. Refresh the page and re-enroll the device. If the problem persists, contact Samsung. |
| 4042108 | The devices in the sales record are not only uploaded by the SA. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042104 | Application not found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000308 | The device is in an invalid state. |
The device cannot be enrolled because it has not yet been verified. Troubleshoot:
|
| Error code | Cause of Error | Troubleshoot |
| 4000413 | The profile content is duplicated. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4002007 | The profile size limit has been reached. | Your profile has exceeded 300 MB. Try compressing or removing the image and sound files and try saving the profile again. Otherwise, contact Samsung to increase the profile size capacity. |
| 4042005 | The profile snapshot could not be found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4045400 | The profile schema could not be found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042002 | The uploaded devices could not be found. | A system error occurred. If the problem persists, contact Samsung. |
| 4044 | Tenant is not registered. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4090900 | The user tenant already exists. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4040900 | The user tenant was not found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4090100 | This user already exists | The queried user is already invited and does not need to be invited again. |
| 4000000 | Request body is missed | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4040400 | The profile could not be found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000400 | A profile with this name already exists. | When cloning a profile, it retains the same name. Check your cloned profiles and change any duplicate names. |
| 4000400 | The profile is invalid. | A system error occurred. If the problem persists, contact Samsung. |
| 4030100 | User didn't have permission for invite | Check your user profile permissions. The user needs to be granted invite permissions. |
| 4005003 | Can not find SEAP account of invited user | The user you have invited does not have a SEAP account. Validate whether the invited user is correct. |
| 4040900 | Primary user's tenant not found | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4040100 | Primary user's information not found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4030100 | Primary user does not have permission to invite admins. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4010000 | Subsidiary not found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4004004 | Invalid source URL. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4005005 | The user is already invited in Knox Configure within this company. | User is already invited. Please invite other user. |
| 4012001 | The user is not a subsidiary administrator. | Check if the user you are trying to add is a subsidiary administrator. |
| 4003001 | Please assign devices to resend the Customer Terms Agreement email. | You need to assign devices to resend the Customer Terms Agreement email. |
| - | Profile Name can not be duplicated. Please try again with different Profile Name | Try again with a different Profile Name. |
| - | User already has the profile | The user already has a profile. Try again with a different user. |
| 4003003 | The device is assigned with a different tenant or has a different profile assigned. | Select a device not assigned a tenant or profile. |
| 4005004 | Tenant information of invited user and primary user are not matched | A system error occurred. If the problem persists, contact Samsung. |
| 4003006 | The selected partner is already assigned with another Samsung subsidiary administrator. | Select a partner who did is not assigned with another Samsung subsidiary administrator. |
| 4003007 | The selected partner's country does not exist in the Samsung subsidiary administrator's country list. | Select a partner whose country exists in the Samsung subsidiary administrator's approved country list. |
| 4003008 | The selected partner is already assigned with this Samsung subsidiary administrator. | Select a partner who is not assigned this Samsung subsidiary administrator. |
| 4040100 | Reseller not found | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000102 | Reseller email address is empty | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4040100 | Customer not found | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000102 | Customer email address is empty | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000114 | Status of customer is not Active | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000114 | Status of customer is not Blocked | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000114 | Status of customer is not Pending | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000114 | Status of reseller is not Pending | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042104 | Customer not found | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung |
| 4042107 | Customer is already added for a reseller | The customer is already added to the reseller. Please try adding a different customer. |
| 4042106 | Customer is not added for the reseller | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4005002 | InviteID is not found | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4005001 | Invite state is already confirmed | Verify whether the state is confirmed. |
| 4000418 | Update app version failure | Application version has not been updated successfully. Check updating application version compatibility with existing application version. |
| 4000403 | Update profile version failure | Profile version has not been updated successfully. Check updating profile version compatibility with existing profile version. |
| Error code | Cause of Error | Troubleshoot |
| 4000 | Invalid license key. | The license key is invalid. Ensure you are entering a Knox License Management (KLM) key. Obtain and use different licence key and re-launch Knox Configure. |
| 4001 | The license is not activated. | The license key is not activated. Activate the licence and re-launch the Knox Configure. |
| 4002 | The license ID is null. | The license key ID is empty. Obtain and use different licence key and re-launch Knox Configure. |
| 4004 | The specified license is not allowed to be registered in Knox Configure. Check the product type of the license. | Ensure you are entering a Knox License Management (KLM) key. Obtain and use different licence key and re-launch Knox Configure. |
| - | Failed to add license (%s). | A system error occurred. Try to add the license again. If the problem persists, contact Samsung. |
| 4092001 | Failed to update license (%s). | A system error occurred. Try to update the license again. If the problem persists, contact Samsung. |
| 4221 | The license is already registered. | The license key has already been activated. Obtain and use a different licence key and re-launch Knox Configure. To purchase new licenses, contact knoxcustom@samsung.com. |
| 4002008 | The device count has exceeded the license quantity | You do not have enough licenses to enroll all of your devices. Go to the License tab and check your total license count and the number of licenses already activated. If the problem persists, contact Samsung. |
| 4003000 | The license in the profile has expired. | Your KLM Customization key has expired. If you are using a trial key generated from SEAP, you can check your expiration date from License Keys. Log in to SEAP and see How to use license keys for more information. |
| 4042007 | The license assigned to this profile could not be found. | A license was removed from Knox Configure during the device enrollment process. Troubleshoot:
|
| 4041 | The license ID is invalid. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000412 | The license in the profile is duplicated. | The license key you are trying to enter has already been uploaded to Knox Configure. You do not have to upload the license key every time you create a new profile. Once you have uploaded a license key, you can assign the license to all profiles. If the problem persists, contact Samsung. |
| Error code | Cause of Error | Troubleshoot |
|---|---|---|
| 4002001 | A foreign key constraint violation has been detected. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 5000000 | Internal server error. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 5002001 | Failed to send request to API Gateway. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042001 | The request could not be found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4002002 | The request state is invalid. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4002001 | Failed to update the request. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| - | Action failed. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4000000 | This resource is invalid. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4003 | The method argument not valid. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4001905 | Server busy. Please try again in a few seconds. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042 | The client ID is invalid. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4010102 | Please fill in the OTP Code to login outside of the Samsung network. | Please fill in the OTP Code to login outside of the Samsung network. |
| 40005 | Google Play services are temporarily unavailable. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042106 | Device push type or push registration ID not available. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042105 | Content not found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4042102 | Sellout not found. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| - | Action failed. | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| - | Connection to Google Playstore timed out | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| - | Connection to Google Playstore error | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |
| 4040000 | Required parameters missing | A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung. |