This section describes troubleshooting tips to consider when experiencing content download errors.
Device enrollment failed due to unknown reasons.
Error. An error occurred while customizing the device. Contact Samsung.
An unknown error occurred while downloading content. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
An error occurred while downloading profile content.
Profile Error. The profile is not valid. Contact your IT admin or retry.
Profile is corrupted. Contact Samsung for more information.
Try enrolling the device again. If the problem persists, contact Samsung for more information.
The device does not have enough storage space to accommodate the profile's entire content.
Insufficient Storage. There is not enough space in your device storage. Ensure sufficient space is available on the device and retry.
Device storage limit exceeded. Ensure sufficient device storage space is available and retry.
The device was not able to download content due to the following issues:
Content Download Failed. Check your network and retry.
<content file name> failed to download. Check device network environment and retry.
The device is attempting to download content from an incorrect or unresponsive URL
Error: An error occurred while customizing the device. Contact your IT admin or retry.
<content file name> failed to download. Check the device network environment and retry. In the problem persists, contact Samsung.
Try again. If the problem persists, contact Samsung.
A licensing error is preventing the device from downloading the content.
Error. An error occurred while customizing the device. Contact your IT admin or retry.
<content file name> failed to download. Check the device network environment and retry. In the problem persists, contact Samsung.
If the problem persists, contact Samsung.